Fresh Printz of Loves Park
We value your business and work hard to ensure every product we create meets the highest standards. Because most of our products are custom-printed and made-to-order, we follow a strict no-refund policy. Please take a moment to read our terms below before placing your order.
Policy last updated: June 10, 2025. Address and artwork wording corrected October 26, 2026.
All Sales Are Final
Due to the custom nature of our services, all sales are considered final once payment is received. This includes, but is not limited to:
- Custom apparel
- Printed banners, decals, and stickers
- Embroidered or DTF items
- Any order involving personalization, special sizes, or artwork
Once materials are ordered or production begins, costs are incurred and cannot be recovered. Therefore, we do not offer refunds or returns on completed or in-progress items.
Exception Policy
Refunds may be granted only under the following rare circumstance:
- The customer cancels an order before any materials have been purchased and no production work has begun.
If you believe your order may qualify under this exception, please contact us immediately at the number or email listed below. Any refund request must be reviewed and approved by management.
Order Approval & Proofing
We strongly encourage all customers to carefully review digital proofs, invoices, and project details before final approval. Once an order is confirmed, any revisions or cancellations are subject to additional charges or may not be possible, depending on the project stage.
For orders submitted directly through the website with customer-supplied artwork, the customer is responsible for confirming image quality, resolution, sizing and color contrast before submission. Submitted artwork is considered approved for production.
Damaged or Defective Items
If your order arrives with a production error or is visibly damaged due to our process, please notify us within 3 business days of receiving your items. We will work with you to resolve the issue by offering a replacement or credit where appropriate. This applies only to verified production errors and not user-submitted design issues or incorrect details approved at the time of ordering.
Contact Us
Have questions or concerns about our refund policy?
Fresh Printz of Loves Park
6434 N 2nd St, Loves Park, IL 61111
(815) 323-5092
freshprintzlp@gmail.com